These General Terms and Conditions are concluded between:
COTOON GESTION SASU, trading as Cotoon, registered office at 4 rue Basque, 68000 Colmar, France, registered with the RCS of Colmar under number B 898 213 301, SIRET 898 213 301 00010, APE code 6831Z, holder of the professional real estate management license no. CPI 6801 2022 000 000 008 issued by the CCI Alsace Eurométropole (valid until 05/12/2025), with a financial guarantee from GALIAN Assurance (89 rue de la Boétie, 75008 Paris).
The guest, who has booked accommodation via www.cotoon.com or through a third-party booking platform.
The rental agreement includes the price, charges and special conditions indicated in the booking confirmation.
This seasonal rental is reserved for tourist use only (Articles L324-1 to L324-2-1 of the French Tourism Code and Articles 1709 et seq. of the Civil Code).
It is not subject to residential lease law and does not grant any right to remain in the premises after the end of the stay.
The accommodation is rented fully furnished, in perfect condition, and must be used responsibly by the guest.
This contract is strictly personal to the named guest.
Subletting, transfer, or lending the accommodation is strictly prohibited.
The stay duration is fixed at booking.
The guest has no right to remain in the premises beyond the departure date.
The contract is deemed concluded upon provision of personal and/or payment details and payment of the rental or deposit, according to the chosen tariff conditions.
Bookings via www.cotoon.com:
Payment of the rental and security deposit through Swikly (secured by bank imprint).
Depending on the cancellation policy chosen, payment is due 1 month, 15 days, or 7 days before arrival.
Bookings with the code “COTOON10”: full payment at booking, non-cancellable and non-refundable.
Bookings via third-party platforms (Airbnb, Booking, etc.):
Payment through the platform.
Security deposit exclusively via Swikly.
No booking is considered final without written confirmation from Cotoon Gestion.
Online via Swikly (rental + deposit for direct bookings).
By cheque (advance bookings, to be received within 48h).
By bank transfer (at least 30 days before arrival).
⚠️ No keys will be handed over without full payment of the rental and deposit.
Cancellation before arrival: the deposit remains due to Cotoon Gestion.
Modification:
If the new booking is cheaper → no refund.
If more expensive → guest must pay the difference.
No-show: contract void after 24h, deposit remains due, and the balance will be claimed.
If Cotoon Gestion cancels or modifies a key element before the stay, the guest will be informed and offered either:
alternative accommodation, or
a full refund of amounts paid.
Check-in: from 4:00 PM.
Check-out: by 10:00 AM at the latest.
Late departure without written agreement will be charged as an extra night.
The balance of the rental is charged 1 month before arrival.
Standard cleaning is included (linen change, general cleaning of rooms and bathrooms).
The guest must:
empty trash bins,
wash and store dishes,
empty fridge, freezer, dishwasher, ovens, microwave.
Failure to do so will result in an extra cleaning fee (minimum €60) deducted from the deposit.
Optional “full cleaning” service may be booked before arrival.
An inventory and condition report are provided upon check-in.
The guest has 72 hours to contest. After this period, the documents are deemed accepted.
Collected via Swikly (bank imprint or payment).
Covers:
damage, breakage, lost keys,
extra charges or services,
violation of house rules (noise, smoking, pets where prohibited, etc.).
Refunded within 14 days after departure, less any justified deductions.
The guest agrees to:
use the accommodation responsibly,
respect the maximum capacity stated in the listing and booking confirmation,
not organize parties or cause noise disturbances,
comply with building regulations,
not smoke inside (penalty min. €300),
cover costs for lost keys/badges,
ensure children’s safety (windows, stairs),
not contact the property owner directly.
Pets:
Allowed only in properties marked “pets allowed”, with a surcharge (€30/stay/pet).
Strictly prohibited in other properties (penalty min. €300 if violated).
The guest must hold holiday rental insurance (villégiature) covering their liability.
Cotoon offers optional complementary insurance through Meetch Cover.
Personal data provided is used solely to process the booking.
Full details of processing are available in our Privacy Policy (on our website).
Any complaint relating to the performance of the services must be submitted in writing by the client as soon as possible and addressed to Cotoon Gestion.
The client may submit their complaint by one of the following means:
by email to: info@cotoon.fr
via the complaint form made available in the accommodation and/or provided in communications sent before and/or during the stay
via the messaging system of the booking platform used for the reservation (including Booking.com, Airbnb or any equivalent platform)
The complaint must include all information necessary for its processing, in particular the client’s identity, the booking reference, and a detailed description of the facts giving rise to the request.
Cotoon Gestion undertakes to acknowledge receipt of the complaint and to provide a response as soon as possible.
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, the client is informed that they have the possibility to resort, free of charge, to a consumer mediator in order to resolve amicably any dispute with Cotoon Gestion.
The mediator may only be contacted after the client has submitted a written complaint to Cotoon Gestion and has not received a satisfactory response.
In the absence of a response within two months from receipt of the complaint, or if the response provided is not satisfactory, the client may refer the matter to the following consumer mediator:
ANM Consommation
2 rue de Colmar
94300 Vincennes – France
📧 contact@anmconso.com
🌐 https://www.anm-conso.com
The mediator can be contacted directly online via their website or by post.
In accordance with Article L.612-2 of the French Consumer Code, a dispute may only be examined by the mediator if:
the client has first attempted to resolve the dispute directly with Cotoon Gestion through a written complaint,
the request is not manifestly unfounded or abusive,
the dispute has not already been examined or is not currently being examined by another mediator or a court,
the client has submitted the request to the mediator within one year from the date of the written complaint to Cotoon Gestion.
Cotoon Gestion SASU benefits from a financial guarantee issued by GALIAN Assurance, 89 rue de la Boétie, 75008 Paris.
Cotoon Gestion SASU is covered by GALIAN Assurance (89 rue de la Boétie, 75008 Paris).